CASE STUDIEs - Our Innovative Approach to CHronic PRoblems

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Many times, sales teams are involved in activities that are not revenue generating. Knowing this, we worked with several organizations to understand what activities their sales teams are doing and what they should not be doing. What are the high value activities and what are low value activities? Understanding this can improve your results by liberating your sales team and improve your bottom line by having those activities either reassigned, resized or eliminated. More revenue, More profit. Happier sales teams.

 The business travel landscape has changed and will never return to the way it was. Travel managers are now procurement category leaders, distribution is king, and connectivity is paramount. Buyers are working remotely and busier than ever.  Technology touches every aspect of the transaction, and the new non-hotel competition is now a force to be reckoned with. How does your property compete? Does your organization need a new sales force, structure, and mission. Find out how we did this effectively for other organizations, increasing sales while reducing costs at the same time.

An ever-increasing problem within most large hotel operations is the turnover, cost and burnout of the convention services team. This team is the lifeblood of the Groups and Meetings sales operation but is continuously understaffed, impacting future sales for the hotel. Find out how we revamped an organization's team, their role and their remit while increasing service levels, improving employee satisfaction, eliminating turnover, and producing more incremental revenue.

It’s not about the amount of Global Sales contribution, but which type is the most incremental and impactful to the bottom line of your organization. Knowing this allows you to deploy your sales teams differently to drive results that truly impact your business. As a property owner, you can better understand and influence the branded sales organization to better impact your specific hotel.